For all sales, our return policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Online orders
If you ordered online, you may exchange or return your purchase within 10 days of receiving your item(s). Please email us at somaticgoodfortune@gmail.com as soon as possible to notify us of your intent to return your purchase, the reasons you wish to do so, and your order information (order number and item description.) To complete your return, we require a receipt or proof of purchase. All returns must be sent prepaid and insured for the entire value of the purchase. Packages must be sent within the 10 day timeframe and should be addressed to Good Fortune 3410 E Broadway Long Beach, CA 90803. Good Fortune does not accept CODs is not responsible for lost or stolen packages. Please do not send your purchase back to the manufacturer.
To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. Once we receive your package, we will inspect the item(s) and you will be notified if your return has been approved or rejected. If your return is approved, we will either refund the purchase amount back to your original form of payment, issue store credit, or exchange for a different item. Shipping costs will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
- If you haven’t received your refund, first check your bank account again.
- Then contact your credit card company; it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not yet received your refund, please contact us at somaticgoodfortune@gmail.com
In-store purchases
If you purchased your item with us in person at the shop, we do not offer refunds. If you change your mind within 10 days of your purchase, you may exchange your item(s) for either a different item or store credit. Your item(s) must be in new, unworn and unused condition to be eligible for exchange.
Purchases made via PayPal
For purchases made via PayPal (in the event of presale, custom orders, etc.), all PayPal purchases are final. Terms of sale are detailed at the bottom of each invoice. In completing your purchase over PayPal, you agree to the terms of sale articulated on the invoice.
Sale items (if applicable)
Only regular priced items may be refunded; all discounted items are final sale.
Non-returnable items:
- Any jewelry that has been modified (ex: resized, engraved, etc.)
- Artwork
- Custom jewelry
- Gift cards
- Vintage
- Apothecary
- Textiles
- Sale
Damaged or faulty items
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at somaticgoodfortune@gmail.com and send your item to 3410 E Broadway, Long Beach, CA, 90803, United States. When shipping items back to us, please follow the guidelines outlined in the “Online Orders” section above.
Gifts
If you are purchasing a gift online for someone else and you would like them to be able to exchange it independent of your involvement, please indicate the following information: that your purchase is a gift, the exact items in your purchase that you will be gifting, and the full name of the recipient. Use the “Special Instructions” box in your cart to include this information at the time of purchase.
If the item was marked as a gift at the time of purchase and shipped directly to the recipient, the recipient will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be mailed to the recipient.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to the recipient later, we cannot process a return or exchange without involvement of the original purchaser. Once the item is mailed back to us and if the return is approved, the refund will be processed back to the original form of payment or store credit will be sent to the gift giver (not the gift recipient.)
Shipping
To return your product, you should mail your product to 3410 E Broadway, Long Beach, CA, 90803, United States.
All items must be insured for the entire value of the purchase. It will be your responsibility to pay for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item, you must use an insured and trackable shipping service. We are not responsible for shipping errors or stolen packages and are not liable for your returned item.