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Returns

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

If you ordered online, you may exchange or return your purchase within 10 days of receiving your item. To do so, print and fill out the “Return Form” to include in the package along with a printout of your receipt. The "Return Form" must be filled out in its entirety in order to process the return or exchange. Your return package must be sent prepaid and insured for the full amount at which you bought the item.

We do not accept CODs and we are not responsible for missing or lost packages.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:

  • Custom jewelry
  • Gift cards
  • Earrings
  • Vintage
  • Apothecary 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

  1. If you haven’t received your refund, first check your bank account again.
  2. Then contact your credit card company; it may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not yet received your refund, please contact us at info@shopgoodfortune.com

 

Sale items (if applicable)

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at somaticgoodfortune@gmail.com and send your item to

3410 E Broadway, Long Beach, CA, 90803, United States. 

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

 

Shipping

To return your product, you should mail your product to 3410 E Broadway, Long Beach, CA, 90803, United States.

It will be your responsibility to pay for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are shipping an item, you must use an insured and trackable shipping service. We are not responsible for shipping errors and are not liable for your returned item.